Hotel New Otani Hakata features elegant accommodation with 7 restaurants, a massage room, and a Japanese tea room. This 5-star Fukuoka (Fukuoka) hotel provides convenient amenities such as free WiFi and a bar offering delicious cocktails.
Rooms & Amenities
Spacious rooms at Hotel New Otani Hakata come equipped with flat-screen TVs, fridges, and en suite bathrooms featuring hairdryers and bathtubs. Some units offer city views, while select rooms include a seating area for added convenience.
Dining & Bar
Dining options include Sembazuru, which serves seasonal Japanese dishes, alongside other restaurants offering a variety of cuisines. The Castillian Room bar provides a selection of cocktails for guests to enjoy.
Leisure & Business
Guests can receive relaxing massages at an additional cost, while a Japanese tea room is available for tranquil moments. Event facilities include a conference center and meeting rooms, making the hotel suitable for business stays.
Transportation & Attractions
Direct airport buses are accessible from a bus stop adjacent to the hotel. Nearby attractions include Tochoji Temple, Rakusuien, and Tenjin Underground Shopping Center, enhancing the convenience for visitors.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Takeout!
“I was impressed with the sandwich takeout prepared on our checkout day. The packaging was excellent, and the food was incredibly tasty.” view full review
Excellent Recovery!
“I was truly grateful for the hotel's prompt handling of my forgotten passports. The immediate call from the staff showcased their really good service.” view full review
Immaculate Room!
“Our room was impeccably clean, and the hot water and pressure in the shower were fantastic, making our stay incredibly comfortable.” view full review
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Spacious rooms
Friendly staff
Dining limitations
Not ideal location for metro access
7.6/10
Very good
Rooms
7.4
Location
7.8
Service
8.6
Dining
7.1
Guest reviews
7.6/10
based on 10 reviews
4/5
based on 417 reviews
8.3
8.3/10 based on 1475 reviews
#30 of 223 hotels in Fukuoka based on Tripadvisor
Anna
United States,
June
2024
7.8/10
The hotel is located in a conveniently quiet area, with easy access to local attractions and transportation. The rooms are spacious and bright, easily fitting four people. The service is both friendly and knowledgeable, ensuring a pleasant stay. However, the dining experience may not meet high expectations. The facilities offer everything needed for a comfortable stay, making it great value for money.
Rooms
8.0
The rooms are much lighter in color compared to other Japanese hotels and are spacious enough to accommodate four people comfortably.
Service
9.0
The service provided was very friendly and helpful throughout my stay.
Location
7.0
The location is in a nice area, a short walk from Tenjin underground Shopping Mall, Museum, Shrine & Temple. It is convenient for accessing local train stations.
Dining
7.0
The dining options were good overall, with an excellent choice for breakfast between Japanese and western styles. However, it may not meet high standards when tour groups are present.
Facilities
8.0
The hotel offers a range of useful facilities to enhance the stay, making it a comfortable and convenient choice.
Spacious rooms
Dining limitations
Art
United States,
June
2024
7.8/10
The hotel is conveniently located near the Tenjin underground Shopping Mall with easy access to local attractions. The rooms could benefit from an upgrade but are spacious enough for four. The service is exceptional with attentive staff showing care in embracing ways. The location offers a commercial vibe and is close to the subway, though not ideal for those seeking metro stops nearby. The dining experience is a mix of Japanese and Western styles. Overall, a good value for money stay.
Rooms
7.0
The rooms easily accommodate four guests but could do with an upgrade.
Service
9.0
The staff is super nice, attentive, and the 'handy' smartphone provided is a nice touch.
Location
8.0
The hotel's location in a commercial area with easy access to the subway is convenient, though lacking nearby metro stops.
Dining
7.0
The dining options offer a mix of Japanese and Western styles for a decent experience.
Facilities
8.0
The hotel features a large lobby, plenty of lifts, and good-sized rooms.
Eric
United States,
May
2024
8.4/10
I was quite pleased with my stay at this hotel. The rooms were very well cleaned and the beds were comfortable with clean sheets. While the room wasn't brand-new and the bed could have been more comfortable, it completely met my expectations, especially considering the very reasonable pricing for a standard room. The location was very convenient, with a short walk to various attractions, and the dining experience provided an excellent choice of breakfast options. The service was very helpful and polite, although geared more towards adult guests. Overall, a great value for money.
Rooms
8.0
The rooms were very well cleaned and beds comfortable with clean sheets.
Service
7.0
The staff, particularly in housekeeping and the restaurant, were all polite and inviting to our young children.
Location
9.0
The location was very convenient, with various attractions nearby and helpful staff.
Dining
9.0
The dining experience was excellent with a choice of Japanese or Western style breakfast. It was consistently good, offering a culinary experience with a view.
Facilities
9.0
The hotel offered extraordinary food options and a comfortable dining environment.
Darrell
United States,
January
2024
7.2/10
I found the hotel to be overall satisfactory, meeting my expectations with its reasonable pricing and standard room. The room was lovely, spacious, and comfortable, but had some issues with the air conditioning. Although it was not brand-new and the bed was not the most comfortable, the separate seating area was a nice touch.
Rooms
7.0
The room was lovely, very big, and comfortable with a separate seating area.
Service
8.0
The staff was friendly and helpful.
Location
8.0
The hotel is conveniently located, within walking distance to Tenjin underground Shopping Mall and with easy access to local attractions.
Dining
7.0
The dining options were good, offering both Japanese and western style breakfast.
Facilities
6.0
The facilities were adequate, but nothing extraordinary.
Stephanie
United States,
November
2023
7.8/10
The hotel offers a standard room that met our expectations, though not brand-new, with the basics like air conditioning, hairdryer, safe, and bathroom toiletries. The reasonable pricing was a plus, but the view from the breakfast area facing an old building rooftop with air conditioner compressors didn't add much value for money.
Rooms
7.0
The room was comfortable and met our expectations for the standard room we booked.
Service
9.0
The staff members were kind and helpful throughout our stay, going above and beyond even though we didn't speak Japanese.
Location
8.0
The hotel is located in a nice area convenient for exploring the city, although some attractions may require a short drive or a 20-minute walk.
Dining
7.0
The dining experience was decent, but could be improved by offering a more varied selection of dishes.
Facilities
8.0
The facilities were good overall, providing what we needed for a comfortable stay.
Herb
United States,
October
2023
7.4/10
The hotel could use some upgrades, but it offers a well-stocked bathroom and is conveniently located in a commercial area. The staff is professional and friendly, providing helpful service despite language barriers. The dining options lean towards adequate but could benefit from more variety. Overall, a comfortable stay with some room for improvement.
Rooms
7.0
The rooms could use a way to block light/sound between rooms, but they are well-stocked with amenities.
Service
9.0
The staff is super nice and professional, going out of their way to assist despite language differences.
Location
8.0
The hotel is situated in a commercial area with easy access to the metro station, making it convenient for exploring the city.
Dining
6.0
The dining options are adequate but lack variety for a truly enjoyable experience.
Facilities
7.0
The facilities could benefit from an upgrade but offer basic amenities for a comfortable stay.
Convenient location
Lack of room privacy
Alexander
United States,
August
2023
7.6/10
My stay at the hotel completely met my expectations, especially considering the reasonable pricing and the upgrade to a standard room. The room, although not brand-new, had limited storage space and the bed wasn't the most comfortable, but it was overall satisfactory. The bathroom was well stocked, although the quality of the towels could have been better.
Rooms
7.0
The room I was upgraded to was on the small side with limited storage, and the bed wasn't very comfortable. However, it met my expectations, and the bathroom was well stocked.
Service
8.0
The staff were polite and inviting to our children. Although the hotel caters more to business guests, I found the service to be helpful and kind during my stay.
Location
8.0
The hotel's location, though not the most convenient for attractions, is excellent being right next to the subway station, making it a good choice for those needing access to public transportation.
Dining
8.0
The dining experience at the hotel was quite good, with a mix of Western and Japanese items on the menu. Although the dining area was mostly for single diners, I found the food quality to be up to scratch.
Facilities
7.0
The hotel offers some good facilities, with room service, dry cleaning, and housekeeping available. However, the dining area might not cater well to groups or families.
Danielle
United States,
July
2023
7.4/10
The hotel completely met our expectations with reasonable pricing for a standard room. The rooms were clean, though the bed wasn't very comfortable. One downside was the lack of soundproofing between rooms, but overall, a comfortable stay.
Rooms
8.0
The rooms were clean and the bed was quite comfortable.
Service
9.0
The staff were super nice, friendly, and helpful, making our stay enjoyable.
Location
7.0
The hotel is situated in a commercial area with easy access to public transportation, making it quite convenient for exploring the city.
Dining
6.0
The dining options were adequate, leaning more toward western cuisine with limited Japanese offerings.
Facilities
7.0
The hotel offers standard facilities that meet basic needs for a comfortable stay.
James
United States,
July
2023
7.8/10
I had a mixed experience at this hotel. Although the rooms were much lighter in color as requested, being located on a lower floor with surrounding offices was not ideal. On the bright side, the staff was very friendly and knowledgeable, especially Noguchi, providing attentive service. The location was convenient, with various attractions within walking distance, but slightly distant from some popular spots. The dining experience was excellent, offering a variety of options, while the facilities were adequate.
Rooms
7.0
The rooms were much lighter in color as requested.
Service
9.0
The staff was very friendly and knowledgeable, providing attentive service.
Location
8.0
The location was convenient, with various attractions within walking distance.
Dining
8.0
The dining experience was excellent, with a variety of options available.
Facilities
7.0
The facilities were adequate for a comfortable stay.
Douglas
United States,
June
2023
7.6/10
I had a pleasant stay at the hotel, with spacious rooms and modern furnishings that met my expectations, especially considering the reasonable pricing. The lack of soundproofing between rooms was a minor inconvenience, but overall, it was a good experience.
Rooms
8.0
The rooms were much lighter in color and had more modern furnishings. They were relatively spacious compared to other hotels in Japan, though the bed was not very comfortable. I wish there was a way to block light and sound between rooms.
Service
9.0
The service was very friendly and knowledgeable. The staff was pleasant and helpful, and the hotel had a nice large lobby with good-sized rooms.
Location
7.0
The hotel is in a nice area and convenient for getting around the city. However, it's a bit of a walk to the city's attractions, and there are no metro stops nearby.
Dining
6.0
The dining experience was adequate but nothing special. The hotel staff provided everything we needed, although it could be improved when tour groups are using the facilities.
Facilities
8.0
The facilities were good, with room service, dry cleaning, and housekeeping available. The hotel offered a comfortable stay overall.
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